Cisco Cisco IP Contact Center Release 4.6.1 Guia Do Utilizador
3-195
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent By Team Reports
Eligible For Task
The number of agents who are eligible to receive tasks in the specified media routing
domain.
Derived from: Count of agents where Agent_Real_Time.AvailableInMRD != “0”
domain.
Derived from: Count of agents where Agent_Real_Time.AvailableInMRD != “0”
Note
It is possible for an agent to be in the Not Active state (available) and yet be not
Eligible For Task in a media routing domain. This can occur under the following
circumstances:
•
In media routing domains other than Voice: if the agent is currently working on a Voice
task
task
•
In the Voice media routing domain: if the agent is currently working on a multimedia task
other than an Email task
other than an Email task
Note
It is possible for an agent to be currently working on a task (Active In state) and
yet be Eligible For Task in a media routing domain. This can occur under the
following circumstances:
•
In the Multi Session Chat (MSC) media routing domain: if the agent is currently working
on a MSC task, an agent is eligible to receive a task up to the maximum task limit
configured in the system.
on a MSC task, an agent is eligible to receive a task up to the maximum task limit
configured in the system.
Agent by Team Historical Reports
•
•
•
•
•
•
•
•
•
•
•
•
•
•