Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Historical Reports
Tasks Aband
The number of calls that were abandoned while in queue during the half- hour interval.
This applies to IPCC, only.
This applies to IPCC, only.
Derived from: Call_Type_Half_Hour.TotalCallsAbandToHalf
Call Type Summary
A summary of each field for each call type.
Report Summary
A summary of each field for all call types.
caltyp37: Call Type Service Level Abandons Daily Report
See
for an illustration of this report.
Data:
CallType Name
The enterprise name for the call type.
Derived from: Call_Type.EnterpriseName
Service Level Abandons
The number of tasks abandoned within the Service Level for the specified call type per
day.
day.
Derived from: Call_Type_Half_Hour.ServiceLevelAbandHalf
Overview:
Subject
Line graph of tasks abandoned within Service Level for Call Types
per day.
per day.
Purpose
Provides a graphical representation of trends in the number of
abandoned calls within the call type service level threshold, for
selected call types
abandoned calls within the call type service level threshold, for
selected call types
Applicable environment
IPCC only
Template type
Historical line graph
Default sort order
By date and time
Drilldowns available
No
Schema database
tables
tables
Call_Type
Call_Type_Half_Hour