Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador

See 

, for an illustration of this report.

The media routing domain into which the agent is logged. 
Derived from: Media_Routing_Domain.EnterpriseName

The agent's last and first name.
Derived from: Person.LastName + ', ' + Person.FirstName

Subject

An overall summary of the not ready status of agents in a given time 
period. 
For  details on individual sessions, see the Agent31 report.

The report only returns accurate data for COMPLETED Not 
Ready activity. Rows in the report that have a asterisk (*) 
have incomplete data and therefore the calculations in them 
will not be accurate.

Important: If you want to report on agent Not Ready reason codes, 
configure the Not Ready Reason codes in the ICM Configuration 
Manager AND on the agent desktop software (CTI or Cisco Agent 
Desktop). Also, in an IPCC environment, ensure that agent event 
detail is enabled on the CallManager peripheral. It is enabled by 
default in the ICM Configuration Manager only for the IPCC 
peripheral.

Purpose

To check overall historical agent availability.

Applicable 
environment

IPCC and/or ICM

Template type

Historical table

Default sort order

By Person.LastName, Person.FirstName, 
 Media_Routing_Domain.EnterpriseName, and 
Reason_Code.ReasonCodeName 

Drilldowns available

No

Schema database 
table

Media_Routing_Domain  

Person  

Agent  

Agent_Event_Detail  

Reason_Code