Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
2-5
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Real-Time Reports
Last 5 mins
The service level for tasks handled during the rolling five-minute interval. The service
level calculation is based on the service level type configuration.
level calculation is based on the service level type configuration.
Derived from: Call_Type_Real_Time.ServiceLevelTo5
Current 30 mins
The service level for tasks handled for the current half-hour. The service level
calculation is based on the service level type configuration.
calculation is based on the service level type configuration.
Derived from: Call_Type_Real_Time.ServiceLevelHalf
For the Day
The service level for tasks handled since midnight. The service level calculation is
based on the service level type configuration.
based on the service level type configuration.
Derived from: Call_Type_Real_Time.ServiceLevelToday
caltyp20: Call Type Real Time Report
See
for an illustration of this report.
Data:
Enterprise Name
The enterprise name for the call type.
Derived from: Call_Type.EnterpriseName
ASA5
Average Speed of Answer during the rolling five minute interval. The total Answer Time
for all tasks of the call type divided by the number of tasks of this type answered
during the current 5-minute interval.
for all tasks of the call type divided by the number of tasks of this type answered
during the current 5-minute interval.
Derived from: (Call_Type_Real_Time.AnswerWaitTimeTo5 /
Call_Type_Real_Time.CallsAnsweredTo5)
Call_Type_Real_Time.CallsAnsweredTo5)
Overview:
Subject
A table of all the selected call types showing the current status of
each
each
Purpose
To show the current status of call types
Applicable
environment
environment
IPCC and/or ICM
Template type
Real-time table
Default sort order
By call type
Drilldowns available
No
Schema database
tables
tables
Call_Type
Call_Type_Real_Time