Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 4 Peripheral and Peripheral Service Report Templates
IPCC Peripheral Service Reports
persvc26: Peripheral Service Historical All Fields Report
Data:
Enterprise Name
The enterprise name of the peripheral service.
Derived from: Service.EnterpriseName
Skill TargetID
The service ID number. This is an identifier that is unique among all skill targets in the
enterprise.
enterprise.
Derived from: Service_Half_Hour.SkillTargetID
Overview:
Subject
A table of all the selected peripheral services listing all the
available peripheral-service half-hour report data for the selected
interval.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
available peripheral-service half-hour report data for the selected
interval.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Note
In the following descriptions, agent-dialed outbound calls
or tasks are different from Outbound Option calls that are
program-dialed outbound calls. Only fields specified as
Outbound Option contain automated call data. In all other
cases, outbound calls are agent-dialed ones.
or tasks are different from Outbound Option calls that are
program-dialed outbound calls. Only fields specified as
Outbound Option contain automated call data. In all other
cases, outbound calls are agent-dialed ones.
Purpose
To show all the available peripheral service historical report data
in the Service_Half_Hour database table so that you can select
which data you want for a customized peripheral-service historical
report.
in the Service_Half_Hour database table so that you can select
which data you want for a customized peripheral-service historical
report.
Note
This report is designed to be saved and exported or copied
to another format. For example, you can export the report
to an Excel spreadsheet and modify the report to suit your
needs. If that is not acceptable, you can also use a
third-party tool to customize your report.
to another format. For example, you can export the report
to an Excel spreadsheet and modify the report to suit your
needs. If that is not acceptable, you can also use a
third-party tool to customize your report.
Applicable environment
IPCC and/or ICM
Template type
Historical Free-form
Sport order
By Service.EnterpriseName, then by
Service_Half_Hour.SkillTargetID, and then by
Service_Half_Hour.DateTime
Service_Half_Hour.SkillTargetID, and then by
Service_Half_Hour.DateTime
Drilldowns available
Yes
Schema database
tables
tables
Service
Service_Half_Hour