Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
7-33
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Camqry16/17: Summary of Attempts per Query Rule Within Campaign
Half Hour Report/Summary of Attempts per Query Rule Within
Campaign Daily Report
Half Hour Report/Summary of Attempts per Query Rule Within
Campaign Daily Report
See
for an illustration of these reports.
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Query Rule
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Date Time
The date and time at the start of the half hour interval for the row's data in
MM/DD/YYYY (month, day, year) and HH:MM:SS (hour, minute, second) format.
MM/DD/YYYY (month, day, year) and HH:MM:SS (hour, minute, second) format.
Derived from: Campaign_Query_Rule_Half_Hour.DateTime
Key Statistics: Customer Answered
The number of the outbound calls (attempts) that reached a live voice.
Derived from: Campaign_Query_Rule_Half_Hour.VoiceDetectToHalf +
Campaign_Query_Rule_Half_Hour.WrongNumberCountToHalf +
Campaign_Query_Rule_Half_Hour.CustomerNotHomeCountToHalf +
Campaign_Query_Rule_Half_Hour.CustomerAbandonDetectToHalf +
Campaign_Query_Rule_Half_Hour.CallbackCountToHalf +
Campaign_Query_Rule_Half_Hour.WrongNumberCountToHalf +
Campaign_Query_Rule_Half_Hour.CustomerNotHomeCountToHalf +
Campaign_Query_Rule_Half_Hour.CustomerAbandonDetectToHalf +
Campaign_Query_Rule_Half_Hour.CallbackCountToHalf +
Overview:
Subject
Outbound Option Campaign: Summary of attempts per Query
Rule Within Campaign Half Hour Custom Report
Rule Within Campaign Half Hour Custom Report
Purpose
To show the status (summary and percentage) of each campaign
for the selected time period
for the selected time period
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Historical table
Default sort order
By campaign name, and then by date and time
Drilldowns available
To Breakdown of attempts (%) per Query Rule Within Campaign
Half Hour/Daily Reports
Half Hour/Daily Reports
Schema database table
Campaign
Campaign_Query_Rule_Half_Hour
Summaries
Query Rule Summary, Campaign Summary, Report Summary