Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 10 Sample Reports
Skill Group Reports
Entskg09
See
for field
descriptions of this report.
Figure 10-81
entskg09: Enterprise Skill Group Normalized Agent State
Entskg14
See
for field
descriptions of this report.
Figure 10-82
entskg14: IPCC Rolling 5-minute Enterprise Skill Group Status