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Cisco Cisco Unified Contact Center Enterprise 9.0(2) Guia Do Utilizador

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3      Agent Report Templates
Agent By Agent Reports
Data:
Agent Name
The agent's last and first name.
Derived from: Person.LastName + ', ' + Person.FirstName
Active Skill Group
The skill group associated with the task on which the agent is working. If the agent is 
not involved in any task in the media routing domain, this field shows Not Applicable. 
Since an agent can be logged into multiple skill groups, this field is not filled until the 
agent is assigned a task.
Derived from: Skill_Group.EnterpriseName
DateTime 
The date and time of the selected row's data at the start of the interval in MM/DD/YYYY 
(month, day, year) and HH:MM:SS (hour, minute, second) format.
Derived from: Agent_Real_Time.DateTime
Active Service
Identifies the service for the task on which the agent is currently working. If the agent 
is not involved in any task that is associated with a service, this field shows Not 
Applicable. 
Derived from: Service.EnterpriseName and Agent_Real_Time.ServiceSkillTargetID
Agent State
The current state of the agent. The following states can appear in this report:
  – *Talking
  – Active
  – *Ready
  – Not Active
  – Work Ready
  – Work Not Ready
  – *Hold
  – Paused
  – Busy Other
  – Reserved
  – Not Ready
Drilldowns available
No
Schema database table Agent 
Agent_Real_Time 
Person 
Skill_Group 
Controller_Time