Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Outbound Option Real-Tme Reports
8 Outbound Option (Blended Agent) Reports
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Query Rule Name
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Total Records
The total number of records.
Derived from: Campaign_Query_Rule_Real_Time.TotalCount
Available
The number of available records.
Derived from: (Campaign_Query_Rule_Real_Time.TotalCount -
(Campaign_Query_Rule_Real_Time.VoiceCount +
Campaign_Query_Rule_Real_Time.ClosedCount))
(Campaign_Query_Rule_Real_Time.VoiceCount +
Campaign_Query_Rule_Real_Time.ClosedCount))
Closed
The number of contacts attempted.
Derived from: Campaign_Query_Rule_Real_Time.ClosedCount
Voice
The number of calls for the day that ended in successful customer contact.
Derived from: Campaign_Query_Rule_Real_Time.VoiceCount
camqry06: Call Summary Count per Campaign Real Time
Drilldowns available
No
Schema database
tables
tables
Campaign
Campaign_Query_Rule_Real_Time
Query_Rule
Campaign_Query_Rule_Real_Time
Query_Rule
Overview:
Subject
Outbound Option Campaign Query Rule:
All campaign records.
All campaign records.
Purpose
To display the status of each query rule within a campaign.
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Real-time table
Default sort order
By campaign name