Manualsbrain.com
  1. Manuais
  2. Marcas
  3. Cisco
  4. Cisco IP Contact Center Release 4.6.2
  5. Guia Do Utilizador

Cisco Cisco IP Contact Center Release 4.6.2 Guia Do Utilizador

Download
Página de 652
   
6-10
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 6      Trunk group for IP-IVR reports
Trunk Group for IP IVR Report Templates
Ports
The number of ports in the group in service at the end of the half hour interval. 
Derived from: Trunk_Group_Half_Hour.TrunksInService
% Busy
The percentage of time that the trunk groups in service were busy in the half hour 
interval. 
Derived from: Trunk_Group_Half_Hour.AllTrunksBusyToHalf / 
Trunk_Group_Half_Hour.InServiceTimeToHalf 
All Ports Busy
The total time, in HH:MM:SS (hours, minutes, seconds), in the half hour interval, that 
all ports in the group were busy. 
Derived from: Trunk_Group_Half_Hour.AllTrunksBusyToHalf
Group Summary
Summary of each field for each IVR Port for each interval.
Report Summary
Summary of all fields for all IVR Ports.