Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador

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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)

Release 7.1(1)

L I S T O F F I G U R E S

Figure 9-1: agent03: Agent Media Logout Status ..............................................................................................................9-2

Figure 9-2: agent04: Agent Task Detail Activity.................................................................................................................9-3

Figure 9-3: agent05: Agent Task Detail Performance.........................................................................................................9-3

Figure 9-4: Running H/F 4agent 06: Agent State Trace Detail by Events ..........................................................................9-4

Figure 9-5: agent 20: Agent Real Time ...............................................................................................................................9-4

Figure 9-6: agent21: Agent Task Summary Half Hour ........................................................................................................9-5

Figure 9-7: agent 23: Agent Performance Summary Half Hour ..........................................................................................9-6

Figure 9-8: agent24: Agent Performance Summary Daily ..................................................................................................9-7

Figure 9-9: agent25: Agent Consolidated Half Hour...........................................................................................................9-8

Figure 9-10: agent26: Agent Consolidated Daily................................................................................................................9-9

Figure 9-11: agent30: Agent Not Ready Summary .............................................................................................................9-9

Figure 9-12: agent31: Agent Not Ready Detail.................................................................................................................9-10

Figure 9-13: agtper22: Agent Peripheral Task Summary Daily.........................................................................................9-11

Figure 9-14: agtper25: Agent Peripheral Consolidated Half Hour....................................................................................9-12

Figure 9-15: agtskg07: Agent Skill Group Task Analysis..................................................................................................9-13

Figure 9-16: agtskg21: Agent Skill Group Task Summary Half Hour................................................................................9-13

Figure 9-17: agtskg25: Agent Skill Group Consolidated Half Hour ..................................................................................9-14

Figure 9-18: agtskg26: Agent Skill Group Consolidated Daily..........................................................................................9-14

Figure 9-19: agtskg30: IPCC Agent Skill Group Real Time ...............................................................................................9-15

Figure 9-20: agteam02: Agent Skill Group Status ............................................................................................................9-15

Figure 9-21: agteam03: Agent Logout Status...................................................................................................................9-16

Figure 9-22: agteam 05: Agent Task Detail Performance.................................................................................................9-17

Figure 9-23: agteam20: Agent Team Real Time ...............................................................................................................9-17

Figure 9-24: agteam22: Agent Team Task Summary Daily ..............................................................................................9-18

Figure 9-25: agteam24: Agent Team Performance Summary Daily .................................................................................9-19

Figure 9-26: agteam26: Agent Team Consolidated Daily.................................................................................................9-20

Figure 9-27: agteam29: Agent Team Skill Group Assignment Real Time ........................................................................9-21

Figure 9-28: agteam32: Agent Team State Counts Real Time .........................................................................................9-22

Figure 9-29: agteam33: Agent Team Incoming/Outgoing Task Durations With Agent Detail Half Hour ........................9-23

Figure 9-30: agteam35: Agent Team Incoming/Outgoing Task Durations Half Hour.......................................................9-24

Figure 9-31: apgate11: Application Gateway Status Half Hour .......................................................................................9-25