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Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador

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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 2      Agent Report Templates
Agent By Team Reports
Net Conf Out
The number of conference calls initiated by agents. 
Derived from: Agent_Skill_Group_Half_hour.NetConferencedOutCallsToHalf
Net Conf Out Time
The number of seconds spent on conference calls. 
Derived from: Agent_Skill_Group_Half_hour.NetConferencedOutCallsTimeToHalf
Net Trans Out
The number of calls transferred out by agents in the half hour interval. 
Derived from: Agent_Skill_Group_Half_hour.NetTransferredOutCallsToHalf
agteam33: Agent Team Incoming/Outgoing Task Durations With Agent Detail Half Hour
See 
 for an illustration of this report.
Data:
Agent Team
The Enterprise Name of the agent team.
Derived from: Agent_Team.EnterpriseName
Supervisor
The agent's primary supervisor. 
Derived from: Person.LastName, Person.FirstName
Overview:
Subject
Table of task durations for incoming and outgoing tasks handled by 
agents in a team by half hour.
NOTE: In the following descriptions, agent-dialed outbound calls or 
tasks are different from Outbound Option calls that are program-dialed 
outbound calls.
Purpose
This report provides information on inbound and outbound task counts, 
average durations, and total duration for agents in selected teams.
Applicable environment
ICM and IPCC
Template type
Historical Table
Default sort order
Agent Team¸ Media, Agent Name and Datetime
Drilldowns available
No
Schema database tables
Person, Agent, Agent_Skill_Group_Half_Hour, Agent_Half_Hour, 
Media_Routing_Domain, Agent_Team_Member and Agent_Team