Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 3 CallType Reports
IPCC Call Type Historical Reports
Aband Interval 9
The number of calls that were abandoned within interval 9.
Derived from: Call_Type_Half_Hour.AbandInterval9
Aband Interval 10
The number of calls that were abandoned within interval 10.
Derived from: Call_Type_Half_Hour.AbandInterval10
Call Summary
The totals for each field, with the exception of the service level fields (which contain
percentage values), for each call type.
percentage values), for each call type.
Report Summary
The totals for each field for all call types in the report, with the exception of the service
level fields (which contain percentage values).
level fields (which contain percentage values).
caltyp31: Call Type Abandon/Answer Distribution by Half Hour Report
See
for an illustration of this report.
Overview:
Subject
A table showing the number of answered and abandoned calls
across intervals for each call type for the selected time period.
The intervals are measured in minutes and seconds. The header
time format is MM:SS
This report shows the numbers for each interval separately. This
report is the same as the caltyp32 report except that caltype32
does not have half-hour summaries.
You can configure call type intervals at the call type level using
the ICM Configuration Manager's CallType tool or at the system
level using the Configuration Manager's System Information tool.
A default set of intervals is provided at the system level.
Note: Reports can show up to ten intervals. You can configure up
to nine intervals with the tenth interval showing all the remaining
data. Intervals not configured appear as blank intervals in the
report. Blank intervals can only appear after configured ones.
You should configure call type intervals in relation to your service
levels. See Call Type Interval Reporting for more information.
No report headers will display if the report is run over a period of
time when no data is present. This happens because the report
interval headers depend on the data.
across intervals for each call type for the selected time period.
The intervals are measured in minutes and seconds. The header
time format is MM:SS
This report shows the numbers for each interval separately. This
report is the same as the caltyp32 report except that caltype32
does not have half-hour summaries.
You can configure call type intervals at the call type level using
the ICM Configuration Manager's CallType tool or at the system
level using the Configuration Manager's System Information tool.
A default set of intervals is provided at the system level.
Note: Reports can show up to ten intervals. You can configure up
to nine intervals with the tenth interval showing all the remaining
data. Intervals not configured appear as blank intervals in the
report. Blank intervals can only appear after configured ones.
You should configure call type intervals in relation to your service
levels. See Call Type Interval Reporting for more information.
No report headers will display if the report is run over a period of
time when no data is present. This happens because the report
interval headers depend on the data.
Purpose
To get an overview in separate time intervals of the distribution
of answered and abandoned calls during the selected time
period.
of answered and abandoned calls during the selected time
period.
Applicable
environment
environment
IPCC
Template type
Historical table