Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
8-18
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Real-Tme Reports
Report Summary
A summary of each field for all dialers.
dialpr01: Dialer Port Status Real Time Report
Data:
Dialer Name (no label)
The name of the dialer.
Derived from: Dialer.DialerName
Port #
The dialer port number.
Derived from: Dialer_Port_Real_Time.PortNumber
Status
The status of the dialer port.
Derived from: Dialer_Port_Real_Time.PortStatus
Campaign Name
The name of the campaign to which the dialer is assigned.
Derived from: Campaign.CampaignName
Query Rule Name
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Overview:
Subject
Outbound Option Dialer Port:
Dialer activity on a port-by-port basis.
Purpose
To display the status of each Outbound Option dialer port
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Real-time table
Default sort order
By dialer name, port number, campaign name
Drilldowns available
No
Schema database
tables
tables
Dialer
Campaign
Campaign
Query Rule
Dialer_Port_Real_Time