Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas
Keys and
NULL
Option
NULL
Option
Data Type
Description
Name
NULL
DBINT
The number of calls coached either by the supervisor
or by the agent.
or by the agent.
This field is applicable for Unified CCE only.
WhisperCallsToHalf
NULL
DBINT
Total time in seconds agents associated with this
skill group were in the WORK_NOT_READY state
during the half-hour interval. WorkNotReadyTime
is included as in the calculation of LoggedOnTime.
skill group were in the WORK_NOT_READY state
during the half-hour interval. WorkNotReadyTime
is included as in the calculation of LoggedOnTime.
WorkNotReadyTimeToHalf
NULL
DBINT
Total seconds agents in the skill group were in the
WORK_READY state for tasks associated with this
skill group that ended during this half-hour interval.
WorkReadyTime is included in the calculation of
LoggedOnTime.
WORK_READY state for tasks associated with this
skill group that ended during this half-hour interval.
WorkReadyTime is included in the calculation of
LoggedOnTime.
WorkReadyTimeToHalf
Skill_Group_Interval
This section describes the Skill Group Interval Table
For any calls that are routed using a Precision Queue, only the RouterCallsOffered and RouterErrorCode
fields in the corresponding Skill_Group_Interval table will be updated. No other fields will be updated for
these calls.
fields in the corresponding Skill_Group_Interval table will be updated. No other fields will be updated for
these calls.
In the Skill_Group_Interval table, the Hold time is calculated based on the agent state.
Note
Table 373: Fields in Skill_Group_Interval table
Keys and
NULL
Option
NULL
Option
Data Type
Description
Name
YES
DBINT
The number of outbound calls that abandon while
on hold. This will be reported by OPC.
on hold. This will be reported by OPC.
AbandonHoldCallsOut
Database Schema Guide for Cisco Unified Contact Center Enterprise Release 9.0
539
All tables
Skill_Group_Interval