Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas

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ACD Configuration 

 

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To determine if the OAI Feature is enabled on the PointSpan switch and 

how many OAI channels are available, you can use the SPAR Feature 

Availability display. Use the SPAR command on the switch to display the 

Feature Availability screen and the System Parameters. For detailed 

description of the SPAR command, refer to the Aastra PointSpan 

documentation. 
 

SELECT COMMAND => spar 
SELECT MODE:  PRINT, DISPLAY, UPDATE, TITLES => d 
ENTER DISPLAY TYPE or ?.....................S => f 
  
FEATURE AVAILABILITY: 
      DELUXE AUTO CALL DISTRIBUTION......YES 
      ACD CallNet........................YES 
      ACD CDR EVENT......................YES 
      .. 
      .. 
      OPEN APPLICATIONS INTERFACE........YES 
      MAXIMUM PDI OAI CHANNELS...........12 
      MAXIMUM ETHERNET OAI CHANNELS......100 
      .. 
RETURN CONTINUES DISPLAY..... => 

 

SELECT COMMAND => spar 
SELECT MODE:  PRINT, DISPLAY, UPDATE, TITLES => d 
ENTER DISPLAY TYPE or ?.....................S => s 
 
*** SYSTEM PARAMETERS    05/23/06    21:40:25 
SID...SITE ID............................BSA 
... 
NMC...# OAI MIRROR CHANNELS LICENSED.....16 
NTC...# OAI TRANSPORT CHANNELS LICENSED..15 
NOC...# ETHERNET OAI CHANNELS LICENSED...10 
... 
RETURN CONTINUES DISPLAY..... => 

 

Please refer to the Aastra documentation 254002 Ethernet Access OAI Set 
Up.pdf

 for how to create OAI Links and Channels.