Cisco Cisco Unified Contact Center Enterprise 9.0(2) Referências técnicas

Cisco

Preface

iii

Contents

Preface .......................................................................................... vii

Purpose ........................................................................................................ vii

Audience ....................................................................................................... vii

Organization ................................................................................................. vii

Typographic Conventions .......................................................................... vii

Other Publications ...................................................................................... viii

Obtaining Documentation, Obtaining Support, and Security Guidelinesviii

Documentation Feedback .......................................................................... viii

Overview ................................................................................... 9

1.1. ACD Interface Requirements ............................................................... 10

General Network Requirements ................................................. 10

Network Addresses .................................................................... 10

Application Bridge ...................................................................... 11

Real-Time Bridge ....................................................................... 11

Optional Application Bridge Server ............................................ 11

Multiple ACDs ............................................................................ 12

Multiple PGs ............................................................................... 12

Remote PG Configuration .......................................................... 12

1.2. Hardware and Software Requirements .............................................. 13

Supported Unified ICM Features ............................................... 14

Multiple Application Support ...................................................... 14

ACD Restrictions ........................................................................ 14

ACD Configuration ................................................................. 15

2.1. Data Link Configuration ....................................................................... 16

Aspect Administrator .................................................................. 16

Web Setup Tool ......................................................................... 19

2.2. Application Bridge Configuration ....................................................... 20