Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas
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Web Setup Tool and Configuration
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3.1.3.
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RTD Configuration
Make the following settings in the RTD Link Configuration section:
Client Login. Set the Client Login field to the user name you have set
up on the NCCM server system for RTD requestors. The default is
“sysadmin.”
up on the NCCM server system for RTD requestors. The default is
“sysadmin.”
Client Password. Set the Client Password field to the password for
that user. The default is “nortel.”
that user. The default is “nortel.”
3.1.4.
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HDX Configuration
Make the following settings in the HDX Link Configuration section:
Client Host Name. Set the Client Host Name field to the IP name or
address of the machine on which the Aura Contact Center PG will run.
Note that if you use a name it must be in the “hosts” file used by the
PG. Also note that if you are running a duplexed PG, you will, of
course, store different values in this field for side A and side B
address of the machine on which the Aura Contact Center PG will run.
Note that if you use a name it must be in the “hosts” file used by the
PG. Also note that if you are running a duplexed PG, you will, of
course, store different values in this field for side A and side B
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Client Provider ID. Set the Client Provider ID to the ID by which the
PG will identify itself to the HDX server. The default for this field is
64206. Normally you must not change this default. You must use this
provider id in all of the SEND INFO and SEND REQUEST
commands that you put in your NCCM server script. See Chapter 2,
“ACD Configuration,” for more information on NCCM server script
modifications.
PG will identify itself to the HDX server. The default for this field is
64206. Normally you must not change this default. You must use this
provider id in all of the SEND INFO and SEND REQUEST
commands that you put in your NCCM server script. See Chapter 2,
“ACD Configuration,” for more information on NCCM server script
modifications.
Client Instance. Set the Client Instance String field to the string that
you want the PG to send to the HDX server as the instance string. The
default for this field is “Cisco Aura Contact Center PIM.” Normally,
you must not change this default.
you want the PG to send to the HDX server as the instance string. The
default for this field is “Cisco Aura Contact Center PIM.” Normally,
you must not change this default.
3.2. Unified ICM Software Configuration
In order to properly configure and maintain the Unified ICM database, you
need to understand the relationships between the Aura Contact Center
database objects and the Unified ICM database objects. For example, skill
groups correspond to Aura Contact Center skill sets, and services
correspond to Aura Contact Center applications. By understanding the
relationships between the Aura Contact Center and Unified ICM database
objects, it will be easier to keep the Aura Contact Center and Unified ICM
databases synchronized (that is, up-to-date with each other).
need to understand the relationships between the Aura Contact Center
database objects and the Unified ICM database objects. For example, skill
groups correspond to Aura Contact Center skill sets, and services
correspond to Aura Contact Center applications. By understanding the
relationships between the Aura Contact Center and Unified ICM database
objects, it will be easier to keep the Aura Contact Center and Unified ICM
databases synchronized (that is, up-to-date with each other).
This section describes the relationships between the Aura Contact Center
and the Unified ICM database objects. It also provides information you
can use to configurean Aura Contact Center PG by using the Unified ICM
software configuration tools. Use the information in this section as a
supplement to the information contained in the Cisco Unified Contact
Center Enterprise Installation and Upgrade Guide.
and the Unified ICM database objects. It also provides information you
can use to configurean Aura Contact Center PG by using the Unified ICM
software configuration tools. Use the information in this section as a
supplement to the information contained in the Cisco Unified Contact
Center Enterprise Installation and Upgrade Guide.
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The IP name or address of the machines running side A and side B respectively