Cisco Cisco IP Contact Center Release 4.6.1 Referências técnicas
Ethernet Busy Hour Call Rates
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2.6.2. Active Association Limit
Active associations are used for all requests made of the switch. Some of the
requests made of the switch remain open for an indefinite period of time (for
example, event notification requests, monitoring VDNs). Other requests end
when the switch returns the response (e.g., value query for time-of-day). The
indefinite requests include VDN event monitoring, station monitoring, and
skill group monitoring.
Set the Registries for MDS “bufferlimit” to 16,000 (decimal) in the following
paths:
requests made of the switch remain open for an indefinite period of time (for
example, event notification requests, monitoring VDNs). Other requests end
when the switch returns the response (e.g., value query for time-of-day). The
indefinite requests include VDN event monitoring, station monitoring, and
skill group monitoring.
Set the Registries for MDS “bufferlimit” to 16,000 (decimal) in the following
paths:
HKEY_LOCAL_MACHINE\SOFTWARE\GeoTel\ICR\<cus01>\<PG1A>\MDS\CurrentVe
rsion\Clients\pim1
rsion\Clients\pim1
HKEY_LOCAL_MACHINE\SOFTWARE\GeoTel\ICR\<cus01>\<PG1A>\MDS\CurrentVe
rsion\Clients\opc
rsion\Clients\opc
HKEY_LOCAL_MACHINE\SOFTWARE\GeoTel\ICR\<cus01>\<PG1A>\MDS\CurrentVe
rsion\Clients\pgag
rsion\Clients\pgag
HKEY_LOCAL_MACHINE\SOFTWARE\GeoTel\ICR\<cus01>\<PG1A>\MDS\CurrentVe
rsion\Process
rsion\Process
Set the dynamic PIM registry “BriMaxOutstandingMessages” to 100
(decimal) in the following path:
HKEY_LOCAL_MACHINE\SOFTWARE\GeoTel\ICR\<cus01>\<PG1A>\PG\CurrentVers
ion\PIMS\pim1\ATTData\Dynamic
ion\PIMS\pim1\ATTData\Dynamic
ASAI_TEST utility
ASAI_TEST is a utility that allows you to check the connectivity between
Unified ICM
Unified ICM
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PG and the Avaya ACD (Avaya ACD can include either
Avaya ACD card or AES Server).
Before running the ASAI_TEST, ensure the IP connectivity between the PG
and the Avaya ACD card. To do so, initiate a ping test from the PG to the
Avaya ACD card. If the ping test passes, you can proceed with the
ASAI_TEST.
and the Avaya ACD card. To do so, initiate a ping test from the PG to the
Avaya ACD card. If the ping test passes, you can proceed with the
ASAI_TEST.
To run ASAI_TEST, use this command syntax:
<Directory>:\icr\bin>asai_test
usage: asai_test [-m hostname/IP address] node_id
Note:
The node_id is also referred to as the CTI link number. The maximum
number of CTI links can be 8.
number of CTI links can be 8.
2.6.3. Maximum Agent and BHCA
Unified ICM software (CC, PG, CTI server) currently supports 3000 Agents
and 60000 BHCA.
and 60000 BHCA.
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The ASAI_TEST utility works on Cisco ICM 4.6.2 and later.