Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas
Configuring AES
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2.4.1. Setting Up the CTI Links on AES Server
This section describes how to set up the CTI links on an AES Server.
To establish the link:
1. Open the AES OAM home page.
2. Choose Administration > CTI Link Admin > CVLAN Links.
3. On the CVLAN Link administration screen, click Add Link and perform
the following:
Select the Signal
Uncheck the Proprietary check box
Select the Switch Connection
Select the Switch CTI Link Number
Select the CTI link version
Check the Heartbeat check box
4. Click Apply Changes.
Figure 2: CTI Link Setup Screen
Adding CTI Client IP for a CTI Link
1. Open the AES OAM home page.
2. Choose Administration
>
CTI Link Admin
>
CVLAN Links.
3. Select the CVLAN link for which the client IP needs to be added and
click Edit Client.
4. Enter the IP address and click Add Client. (In case of Cisco Media
Blender [CMB] application, use the CMB machine address.)