Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas
ACD Interface Requirements
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1. Overview
The Rockwell Spectrum ACD is connected to the Peripheral Gateway (PG)
via two separate connections:
via two separate connections:
The first connection provides access to a Spectrum port, which is
configured for a Supervisor CRT terminal.
configured for a Supervisor CRT terminal.
The second connection provides access to a Spectrum Transaction
Link port.
Link port.