Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas

C H A P T E R

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Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)

Creating Custom Templates Based on Existing

Templates

This chapter explains how to create a custom template by opening, modifying, and renaming one of the
standard Cisco templates that are installed with WebView.

It includes these sections:

•

Overview of Creating a Custom Template Based on an Existing Template, page 4-2

•

Check the Database Connection, page 4-2

•

Select the Report Category, page 4-3

•

Open a Standard Template to Use as a Model, page 4-3

•

Save the Standard Template with a New Name, page 4-3

•

Make SQL Modifications., page 4-5

•

Save the Template, page 4-6

For information on modifying the layout of a template after you have created and saved it, refer to

Chapter 5, “Template Layout Guidelines.”