Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas
B-3
Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
Appendix B Template Libraries and Report Categories
About WebView Report Categories
About WebView Report Categories
The following table lists all WebView report categories, and their associations:
•
Column 1, WebView Report Category, lists the name of the report category.
•
Column 2, Library Subdirectory, lists the subdirectory on the Admin Workstation server where the
report category’s library file is stored.
report category’s library file is stored.
•
Column 3, ID Argument, lists the database column used with the ID argument (in a template’s SQL
statement) for templates of this report category.
statement) for templates of this report category.
•
Column 4, WebView Menu, lists the menu from which templates that use this report category are
available in Webview.
available in Webview.
Table 0-1
WebView Report Categories and Library Subdirectories
WebView Report Category
Library
Subdirectory:
Subdirectory:
ID Argument
WebView Menu
Agent by agent
peragt
Agent.SkillTargetID
Agent > By Agent
All agents by team
agteam
Agent_Team.AgentTeamID
Agent > By Team
All agents by peripheral
agtper
Peripheral.PeripheralID
Agent > By Peripheral
All agents by skill group
agtskg
Skill_Group.SkillTargetID
Agent > By Skill Group
Application gateways
apgate
Application_Gateway.
ApplicationGatewayID
Application Gateway
Application path
appath
Application_Path.
ApplicationPathID
Application Path
Outbound Option agent
campaign
campaign
bacamp
Campaign.CampaignID
Outbound Option >
Campaign
Campaign
Outbound Option agent
dialer
dialer
badial
Dialer.DialerID
Outbound Option >
Dialer
Dialer
Outbound Option agent
dialer port
dialer port
badprt
Dialer.DialerID
Outbound Option >
Dialer Port
Dialer Port
Outbound Option agent
import rule
import rule
baimp
Import_Rule.ImportRuleID
Outbound Option >
Import Rule
Import Rule
Call types
caltyp
Call_Type.CallTypeID
Call Type
Enterprise skill groups
entskg
Enterprise_Skill_Group.
EnterpriseSkillGroupID
Skill Group > Enterprise
Enterprise services
entsvc
Enterprise_Service.
EnterpriseServiceID
Service > Array
Network trunk groups
nettrk
Network_Trunk_Group.
NetworkTrunkGroupID
Trunk Group > Network
Peripherals
periph
Peripheral.PeripheralID
Peripheral
Peripheral skill groups
perskg
Skill_Group.SkillTargetID
Skill Group > Base Only
AND
Skill Group > Peripheral
AND
Skill Group > Peripheral
Peripheral services
persvc
Service.SkillTargetID
Service > Peripheral