Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

The SSL Encryption Utility is a standalone application that any local administrators on the WebView 
server can use to change the SSL settings without launching ICM Setup.

If the WebView server is located on the distributor Admin Workstation, administrators can run this utility 
from the AW Program Group.

If the WebView server is located on a separate machine, administrators can run this utility from the 
WebView server (/icm/bin/sslutil.exe) .

The SSL Encryption Utility has two tabs.

The Configuration tab shows whether SSL is currently enabled for the ICM web-based application 
detected in your environment. These are WebView, Dynamic Reskilling/WebConfig, and Internet 
Script Editor.

To make changes on this tab, select the ICM instance. Then, for that instance, select or deselect SSL 
3.0 Encryption.

For WebView, selecting Enable Encryption enables two radio buttons: Authentication and Session.

Authentication encrypts the login page with user name and password but does not encrypt the 
session.

Session assumes Authentication and encrypts all pages sent between the user and the WebView 
server (such as queries, reports, and help).

The Certificate Authentication tab has one button: Execute.

Click it to verify if a certificate was previously created. If a certificate exists, the administrator sees 
a prompt to overwrite or cancel.

If no certificate exists, the utility creates a self-signed certificate in <installDrive>\icm\ssl\host.crt.

Applying changes updates the encryption values in the adminui.properites (to 

none

, 

auth

, or 

session

).

The administrator does not need to restart IIS for the changes to take effect.