Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

If SSL is not enabled, and you enter 

https://<server>/<instance>

, WebView automatically 

redirects you to 

http://<server>/<instance>. 

You will not see an error.

Although it is possible to create an Active Directory user with a blank password, the WebView login 
requires a password.

Users with blank passwords will be unable to access WebView.

If the IP Address for the WebView server has changed, WebView might be unable to contact Jaguar by 
the machine name, causing the login connection to fail and the Jaguar WatchDog to reboot Jaguar 
repeatedly.

To resolve this, set WebView to connect to Jaguar by the server’s external IP Address, as follows:

Navigate to the 

jagconnection.properties

 file. 

This file is located at: 

%JAGUAR%\html\classes\com\cisco\atg

 

\jagconnection.properties

. 

Open the file and look for the key 

JAGCONNECT_JAGUAR_SERVER. 

By default, it is set to blank.

Set that key to the machine’s external IP Address (not 

127.0.0.1

). 

Try logging into a Windows machine to verify that the password and the account status of the user are 
still valid.

See 

Also see 

When you log in to WebView, you might see one of these messages:

The WebView database is not up to date. 

The WebView database has been updated but the WebView application has not.

These messages occur when there is a mismatch between the version of the WebView application 
and the version of the WebView database schema. 

This happens when the Admin Workstation hosting the WebView database has been upgraded, but 
the WebView component has not, or vice versa.