Cisco Cisco Content Security Management Appliance M1070 Guia Do Utilizador
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AsyncOS 9.5.x for Cisco Content Security Management Appliances User Guide
Chapter 4 Using Centralized Email Security Reporting
Troubleshooting Email Reports
Error When Viewing File Analysis Report Details
Problem
No cloud server configuration is available
error appears when you attempt to view File
Analysis report details.
Solution
Go to Management Appliance > Centralized Services > Security Appliances and add at least
one Email Security appliance that has the File Analysis feature enabled.
Error When Viewing File Analysis Report Details with Private Cloud Cisco AMP Threat Grid
Appliance
Appliance
Problem
You see an API key, registration, or activation error when attempting to view File Analysis
report details.
Solution
If you are using a private cloud (on-premises) Cisco AMP Threat Grid appliance for file
analysis, see
.
If your Threat Grid appliance hostname changes, you must repeat the process in the referenced
procedure.
procedure.
Logging of File Analysis-Related Errors
Registration and other File Analysis-related errors are logged in the GUI logs.
Total Graymail or Marketing Messages Appears To Be Incorrect
Problem
.The count of Marketing, Social and Bulk mail exceeds the total number of graymail messages.
Solution
The total number of Marketing Messages includes marketing messages received both before
and after upgrade to AsyncOS 9.5, but the total number of graymail messages includes only messages
received after upgrade. See
received after upgrade. See