Cisco Cisco Security Manager 4.0 Guia De Resolução De Problemas

Contributed by David Houck, Corey Lawrence, and Jay Johnston, Cisco
TAC Engineers.
Jun 27, 2013

Introduction
Background Information
     Common Services GUI
     CLI on the CSM Server
     Restore a BackUp
Problem: Backup Lock File Exists
Solution
Problem: Backup Tool or Backup.pl Script Not Used
Solution
Problem: Backup Space Requirements
Solution
Related Information

This document describes common issues encountered with Cisco Security Manager (CSM) backups and
provides solutions to those issues.

This document provides information on common problems encountered in CSM 4.3. While this document
focuses on CSM 4.3, it is possible that the same problems and solutions apply to other versions as well.

The Cisco Works Common Services manages the database for all server applications. The Common Services
backup/restore utilities are used in order to back up and restore the database. There are two ways to back up a
CSM database:

Common Services GUI

1. 

CLI on the CSM server

2. 

Note: A backup request brings down all processes. During this time the server is not accessible. The processes
restart automatically once the backup is complete.

The database backup is stored on the CSM server itself. If no directory name is specified, the default directory
name is "0". Inside the directory, there are three folders:

CMF

• 

RPT

•