Cisco Cisco Unified Contact Center Enterprise 9.0(1) Nota De Lançamento
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
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7.1.2 New Deployments and Technology Refresh
Option 1 - Supports up to
450
Agents
The Progger configuration consists of ICM Router, ICM Logger, Agent PG (CCM PIM, VRU PIM, CG, and CTI OS) on the same
server.
server.
Table 7.4: Progger Servers - IPCC Enterprise Hardware, New Deployment/Tech Refresh
Capacity
(agents)
7.0(0)
Capacity
(agents)
7.1(1)
Capacity
(agents)
7.1(2) and
later
Progger with no
options
options
Progger with
CAD Services
CAD Services
Progger with MR
PG, Dialer
PG, Dialer
Progger with
CAD Services,
MR PG, Dialer
CAD Services,
MR PG, Dialer
35 35 35
MCS-40-003-Class
50 50 50
MCS-40-003-Class
100 100 100
MCS-30-003-Class
210 210 297
MCS-40-003-Class
300 375 450
MCS-40-003-Class
N/A
N/A
N/A
Option 2 - Supports from
500
to
6000
Agents
Server configuration options:
• Option 2.1 (see below): Rogger configuration – this server has the ICM Router and ICM Logger collocated. Consider this
option if the expected growth of your contact center will not exceed 1,500 agents.
• Option 2.2 (see below): Standalone Router and standalone Logger. Consider this option if the expected growth of your
contact center will exceed 1,500 agents.
Table 7.5: Central Controller Servers - IPCC Enterprise Hardware, New Deployment/Tech Refresh
Option 2.1
Option 2.2
Capacity (agents)
7.0(0) , and 7.1(x)
7.0(0) , and 7.1(x)
Rogger
Router
Logger
500 MCS-30-003-Class
2000 MCS-40-003-Class
5000
N/A
MCS-40-004-Class
6000
N/A
MCS-40-003-
Class
GEN-50-003-Class