Cisco Cisco IP Contact Center Release 4.6.2 Guia Da Instalação

• ICM/IPCC 7.0(0) supports Windows 2000 for Common Ground upgrades only.

• In Hosted ICM/IPCC environments, the NAMs and CICMs can be upgraded separately and

in any order, provided that NAM/CICM compatibility is adhered to. ICM/IPCC 7.0(0) NAM
works with 5.0(0) and 7.0(0) CICMs. ICM/IPCC 5.0(0) NAM works with 4.6.2, 5.0(0), and
7.0(0) CICMs. ICM/IPCC 6.0(0) is not supported in a Hosted environment.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)