Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Exit and then rerun setup. When the main setup screen appears, select Upgrade All.

Reboot the new CallRouter.

Install the latest ICM/IPCC 7.0(0) service release and any required engineering specials on the
new CallRouter.

Install Cisco Security Agent 4.5 with the latest compatible CSA Agent Policy on the new
CallRouter.

Upgrade any Network Gateways associated with NICs on the CallRouter. See 

 for detailed instructions.

• DOS NICs are not supported by ICM/IPCC Release7.0(0).

• Important: The Windows Firewall configuration scripts must be deployed before this server

can accept network connections. This is done as part of the staging tasks.

CallRouter Common Ground Upgrade: Side A

Note: The following procedure is used to perform a Common Ground upgrade on both sides
of the CallRouter. When upgrading Side A use the procedure as is. When upgrading Side B,
simply replace “Side A” with “Side B” in the procedure .

Using ICM Service Control, stop all ICM services on the Side A CallRouter.

Using ICM Service Control, change all ICM services on the Side A CallRouter to Manual
Restart.

Using third party imaging or “ghost” software, perform a full system backup of the side A
CallRouter server so that it can be restored should a critical failure occur during the common
ground upgrade process.

Uninstall the Cisco Security Agent 4.0 Agent and the ICM Policy.

Upgrade the Third Party Software such as virus protection software and VNC, or PC Anywhere.

Reboot the Side A CallRouter.

Install the Version 2.0 Support Tools agent.

It is not necessary to uninstall older versions of the Support Tools agent.

Run ICM setup.exe from the ICM/IPCC 7.0(0) CD and select Upgrade All on the main setup
screen to upgrade all ICM components on the Side A CallRouter.

If the Active Directory domain is changing as part of the upgrade, run ICM setup.exe from the
ICM/bin directory, edit the instance, and insert the new domain name on the Side A CallRouter.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)