Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Test Plan

Execute test cases at various stages of the upgrade based on your expectations. You must, at a
minimum, test the following areas:

•

Pre-upgrade Application test

•

Pre-upgrade System Integrity tests

•

CTI functionality (as applicable)

•

Configuration tools

•

Reporting functionality

•

Post-upgrade Application test

•

Post-upgrade System Integrity tests

Perform test cases when side A is upgraded and running in non-fault tolerant mode, prior to the
upgrade of side B. Perform the test cases again when the ICM system is fully upgraded and
running in duplex mode.

In addition, schedule appropriate resources to ensure custom CTI functionality after an upgrade.

Schedule of Activities

Due to the complexity of an ICM/IPCC production system, you must create a detailed schedule
of upgrade activities. This allows your Project Manager to maintain the status of each machine
upgrade. It also helps to use a chart indicating all of the ICM/IPCC nodes to be upgraded and
their upgrade status.

Upgrades are usually performed during off-peak hours. Keep in mind that you might require
more than one upgrade window. Normally, an initial maintenance window is established to get
the ICM/IPCC Central Controller and critical (key) AWs upgraded first. The remaining AWs
and PGs are then scheduled as early as maintenance windows allow.

Note: Ensure your AWs have been upgraded to ICM/IPCC Release 7.0(0) before bringing them
online.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)