Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

High Level ICM/IPCC 7.0 Upgrade Overview

Before you upgrade to ICM/IPCC 7.0(0), make sure your systems are in compliance with the
upgrade 

previous releases to get the system to the required baseline.

The following upgrade process overview outlines the high level steps to upgrade a complex,
multi-media, ICM/IPCC system.

Figure 1: Upgrading a Complex, Multi-media, ICM/IPCC System

High Level Upgrade Overview

1. Bring the system to the 

2. Perform a system backup.

3. Setup the new hardware and the Active Directory environment.

4. Upgrade the Side A Central Controller .

5. Verify Side A operation, then bring Side A into service.

6. Upgrade the Side B Central Controller(

The following steps can be performed in any order.

7. Upgrade the Client Administrator Workstations.

8. Upgrade the Peripheral Gateways and associated Outbound Option dialers (must be

upgraded at the same time as the Campaign Manager), and the CTI OS Servers.

9. No upgrade is required for the CIS components (CEM, CCS, CMB, DCA).

10. Upgrade the CTI OS desktops.

11. Upgrade the CAD Server and Desktops (must be done together).

12. Install Infomaker (for custom reports) on a dedicated server.

13. For Common Ground upgrades, upgrade the Windows operating system to Windows 2003.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)