Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

None.

Upgrade the AWs, PGs,
RMS, and CIS
components.

1 hour per
node

12

ICM/IPCC Component Upgrade Process

Following chapters provide information on the upgrade process for each major ICM/IPCC
component. The process assumes that most components are configured redundantly, typically
Side A and Side B. For ICM/IPCC 7.0(0), the database migration uses a process and tool called
the Enhanced Database Migration Tool (EDMT) (see 

). This tool is referenced in the step-by-step procedures in this document.

• The phrase “ICM/IPCC core components” or “core components” refers to the following ICM

components: CallRouter, Logger, Administrator Workstations (AWs), Peripheral Gateways
(PGs), CTI Servers (CGs), CTI OS Servers, Historical Data Server (HDS), WebView Server.

• The phrase “ICM Central Controller” or “ICM Central Controller components” refers to the

following ICM components: CallRouter, Logger, key Distributor AW (with or without HDS,
HDS with or without WebView Server).

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)