Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas
•
57 = Abandon Network Consult
The Network Consult was never established (ringing, but not answered), and the agent gives
up and reconnects.
up and reconnects.
The CallDispositionFlag field provides detail on the call disposition.
Flags are:
•
DBCDF_HANDLED = 1
•
DBCDF_ABANDONED = 2
•
DBCDF_SHORT = 3
•
DBCDF_ERROR = 4
•
DBCDF_REDIRECTED = 5
•
DBCDF_REQUERY = 6
•
DBCDF_INCOMPLETE = 7
Termination Call Detail: Peripheral Call Type
The PeripheralCallType field in the
offers information
about the type of the call as reported by the peripheral.
Valid settings for this field are:
•
1 = ACD In
In ICM (VRU PG), all calls are of this type.
In IPCC Enterprise (Call Manager PG), generally indicates that this ai a post-route request.
•
2 = Pre-Route ACD In
In IPCC Enterprise, indicates call was routed to this destination so the Call manager PG
has routing information to associate with the call (router call key, call context).
has routing information to associate with the call (router call key, call context).
•
3 = Pre-Route Direct Agent
Does not apply to IPCC Enterprise.
•
4 = Transfer In
In IPCC Enterprise, indicates the call was transferred from another agent or device. The
name value is misleading because it is used for calls trnasferred in or out.)
name value is misleading because it is used for calls trnasferred in or out.)
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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Chapter 4: Field Values
Termination Call Detail: Peripheral Call Type