Cisco Cisco Agent Desktop 9.0 Guia Da Instalação
Cisco Agent Desktop Configuration Setup
November 2006
47
NOTE: If you change these settings after initial setup, you must
restart each Recording & Statistics service and the Sync service to
ensure that the change is registered with them properly.
restart each Recording & Statistics service and the Sync service to
ensure that the change is registered with them properly.
ICM Admin Workstation Distributor
Figure 19.
ICM Admin Workstation Distributor window.
Enter the host name or IP address of the ICM Admin Workstation (AW) Distributor.
■
If you have only one ICM AW Distributor, enter the information in the Primary
section.
section.
■
If you are also using a secondary ICM AW Distributor, enter its location in the
Secondary section.
Secondary section.
NOTE: If you change these host names or IP addresses after initial
setup, you must restart each Recording & Statistics service and the
Sync service to ensure that the change is registered with them
properly.
setup, you must restart each Recording & Statistics service and the
Sync service to ensure that the change is registered with them
properly.
To enable supervisors to dynamically re-skill agents on their teams using the Cisco
IPCC Agent Re-skilling Tool, select the Enabled check box in the Dynamic Reskilling
section. This tool is a web-based application. If it is located on a secured server and
requires a secure socket URL (https), select the Secured client connection check
box. If you leave this box clear, the URL will use the http prefix.
IPCC Agent Re-skilling Tool, select the Enabled check box in the Dynamic Reskilling
section. This tool is a web-based application. If it is located on a secured server and
requires a secure socket URL (https), select the Secured client connection check
box. If you leave this box clear, the URL will use the http prefix.