Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

CAD 7.1 includes these new features.

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Cisco Agent Desktop–Browser Edition (CAD-BE), a browser-based version 
of Cisco Agent Desktop

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Cisco Agent Desktop includes up to 6 tabbed browser windows

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Cisco Supervisor Desktop includes a supervisor workflow email alert action—
email alerts that notify supervisors whenever skill group thresholds for 
Number of Calls Waiting and Oldest Call in Queue are not met

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Cisco Supervisor Desktop includes an integrated browser window

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Cisco Unified Mobile Agent is supported for use with Cisco Agent Desktop 
and CAD-BE

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Cisco Unified Intelligent Contact Management (ICM) reason codes are 
integrated into CAD

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Reason codes, wrap-up data, and phone books are assigned on both the 
global and work flow group levels

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Cisco Agent Desktop can receive messages from third party applications via 
the new remote access IPC Receive event

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Localized in Simplified Chinese, Danish, Dutch, French, German, Italian, 
Japanese, Korean, Brazilian Portuguese, Spanish, and Swedish

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CAD-BE support for Mozilla Firefox (Windows and Red Hat Linux)

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Silent monitoring and recording is supported for Cisco Unified Mobile Agent

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Blind Conference action and Set Enterprise Data action added

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Cisco Supervisor Desktop graphical displays now support double-byte 
characters

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Cisco Desktop Administrator adds a new Agent Re-Skilling subnode under 
the IPCC Configuration node to enable the administrator to configure an 
alternate dynamic re-skilling webpage for supervisors to use

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MSDE security guidelines implemented