Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide 7.1
22
November 2006
NOTE: CAD does not support Secure Realtime Transport Protocol
(SRTP) in server monitoring.
(SRTP) in server monitoring.
Recording Requirements
NOTE: The CAD recording functionality is intended for “on demand”
use only, and not for recording all calls in a contact center.
use only, and not for recording all calls in a contact center.
The space requirements for the Recording & Playback service and the Recording &
Statistics service depend on the size of the contact center. In general, requirements
are as follows:
Statistics service depend on the size of the contact center. In general, requirements
are as follows:
Recording & Statistics Service
The Recording & Statistics service requires 4 GB to store agent state and call activity
records for a 7 days per week/10 hours per day contact center with 1,000 agents
taking calls that last an average of 1 minute each.
records for a 7 days per week/10 hours per day contact center with 1,000 agents
taking calls that last an average of 1 minute each.
Recording & Playback Service
The Recording & Playback service requires the following space. This space can be
distributed between two servers in a redundant environment.
distributed between two servers in a redundant environment.
NOTE: If the audio files are stored on a partition using the FAT32 file
system, a limit of 21,844 objects can be stored. If this recording limit
is exceeded, supervisors will be unable to record any more audio
files. There is no such limitation on an NTFS file system partition.
system, a limit of 21,844 objects can be stored. If this recording limit
is exceeded, supervisors will be unable to record any more audio
files. There is no such limitation on an NTFS file system partition.
Protocol
Packet Size (msec)
Recording Size (KB/call/minute)
G.711
10 1220
20
1080
30
1030
G.729
10
400
20
260
30
210
40
190
50
180
60
170