Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

CAD 7.1 supports the following system capacities. 

NOTE:  Capacity numbers are goals. Actual numbers depend on your 
system configuration and are documented in the Cisco IP Contact 
Center Solution Reference Network Design (SRND), available on 

.

Maximum number of CAD agents per peripheral gateway (PG)

1500

Maximum number of IP phone agents per server

1000

Maximum number of CAD-BE agents per server

1000

Maximum number of agents per team

*

* The CTI OS server supports 5 skills per agent at a 1000-agent load. A different set of skills is 

assumed for each 100 agents. When a 1000-agent system is installed, up to 50 skills can be 
configured in the system. Each agent can be assigned up to 5 skills. When a 500-agent system is 
installed, up to 30 skills can be configured.

100

Maximum number of skills per agent (for real-time reporting)

*

52

Maximum number of supervisors per site

100

Maximum number of supervisors per team

20

Average number of agents per supervisor

10

Maximum number of agents per monitor domain

†

† A system with more than 400 agents requires a VoIP Monitor Service server with a 1 GB NIC.

1000

Maximum number of simultaneous recordings per Recording & 
Playback service

80

Maximum number of simultaneous playbacks per Recording & 
Playback service

8

Maximum number of CAD agents per outbound PG (a PG 
dedicated to outbound agents coresident with dialer and media 
routing)

200