Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

There are four elements involved in setting up CTI OS security. They are:

The first task is to enable security on each CTI OS server via the CTI OS Setup 
program. To do this, refer to the Cisco document, CTI OS System Manager’s Guide 
for Cisco ICM/IPCC Enterprise and Hosted Edition. 

When security is enabled, SecuritySetupPackage.exe runs automatically to create 
two files, CtiosServerKey.pem and CtiosServerReq.pem, located at:

C:\ICM\<instance name>\CTIOS1\security

The SecuritySetupPackage.exe will ask you for a password. Enter a unique password 
for each CTI service to ensure strong encryption.

After security is enabled on the CTI OS servers, configure the CAD system to enable 
security. 

1. Start Cisco Desktop Administrator.

2. Select the logical contact center node, and then choose Setup > Configure 

Systems to start the CAD Configuration Setup tool. 

CTI OS Server

• Enable security via CTI OS setup

• Automatically creates an unsigned certificate

Cisco Desktop 
Administrator PC

• Run CAD Configuration Setup tool and enable 

CTI OS security, thus setting a flag in LDAP 
that enables the CTI OS node to display in the 
client CAD Configuration Setup tool

Cisco Agent Desktop Client 
PC

• Run CAD Configuration Setup tool to enable 

CTI OS security

• Automatically create an unsigned certificate

Certificate PC (can be 
located anywhere, ideally 
this is located on the CTI 
OS server)

• Runs program to create the certificate of 

authority (CA)

• Runs program to sign a client unsigned 

certificate using the CA