Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
User Interface
January 16, 2013
105
Adding and Removing Toolbar Buttons
The pane on the left of the Toolbar tab displays the buttons that are available to be
used on the Agent Desktop or CAD-BE toolbar. Buttons that are assigned show an icon
next to them; unassigned buttons do not show an icon.
used on the Agent Desktop or CAD-BE toolbar. Buttons that are assigned show an icon
next to them; unassigned buttons do not show an icon.
You cannot change the hint or the shortcut key combination on any of the standard
buttons, or assign an additional action to them. You can, however, customize the icon
displayed on the button (see
buttons, or assign an additional action to them. You can, however, customize the icon
displayed on the button (see
To add a button to the toolbar:
1. In the list of buttons, select the available button you want to add.
2. Select the Visible check box, and then click Apply.
Removing a button from the toolbar:
1. In the list of buttons, select the button you want to remove.
2. Clear the Visible check box, and then click Apply.
Adding the Cisco Unified Outbound Dialer Toolbar
The Cisco Unified Outbound Dialer feature is available only for Agent Desktop users.
You cannot add the Outbound Dialer toolbar to CAD-BE.
You cannot add the Outbound Dialer toolbar to CAD-BE.
For more information, see
To add the Outbound Dialer toolbar to Agent Desktop:
■
In the Outbound Dialer Mode section, check the type of dialing mode your
calling campaign will use, and then click Apply. You can select more than one
dialing mode check box. The appropriate buttons for that type of calling
campaign are added to the Agent Desktop toolbar.
calling campaign will use, and then click Apply. You can select more than one
dialing mode check box. The appropriate buttons for that type of calling
campaign are added to the Agent Desktop toolbar.
NOTE: The Outbound Dialer Mode section appears on the Toolbar tab
only if Outbound Dialer is enabled in Unified ICM. If it is not enabled,
this section is blank.
only if Outbound Dialer is enabled in Unified ICM. If it is not enabled,
this section is blank.
Associating Actions with Task Buttons
You can associate as many actions with a task button as you wish. The actions are
executed sequentially in the order they are listed in the Actions window.
executed sequentially in the order they are listed in the Actions window.
NOTE: Consider the length of time it takes to execute actions. A
maximum of two or three actions per task button is recommended.
maximum of two or three actions per task button is recommended.