Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
CAD Configuration Setup Utility
January 16, 2013
41
ICM Admin Workstation Distributor
Type the hostname or IP address of the ICM Admin Workstation (AW) Distributor.
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If you have only one ICM AW Distributor, complete the Primary section only.
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If you are using a secondary ICM AW Distributor, type its location in the
Secondary section.
Secondary section.
NOTE: If you change either location after initial setup, you must
restart each Recording and Statistics service and the Sync service to
ensure that the change is registered with them properly.
restart each Recording and Statistics service and the Sync service to
ensure that the change is registered with them properly.
The Dynamic Reskilling and Cisco Unified System Contact Center Environment
sections appear only if you are running CAD Configuration Setup in update mode.
sections appear only if you are running CAD Configuration Setup in update mode.
Figure 13.
ICM Admin Workstation Distributor