Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas
2-81
Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
Call_Type_Map Table
Call_Type_Map Table
Maps call types to scheduled scripts.
Use the Script Schedule facility of the Script Editor to add, update, and delete Call_Type_Map records.
Related tables:
(via CallTypeID)
(via MasterScriptID)
Table 2-62 Call_Type_Map Table Constraints
Constraint
Field Name(s)
PK
CallTypeID
Item
Item
FK
CallTypeID
MasterScriptID
MasterScriptID
IE-1
MasterScriptID
Table 2-63 Call_Type_Map Table
Field Name
Description
Data Type
Keys and
Null Option
Null Option
CallTypeID
Foreign key from the Call Type table. CallTypeID
and Item together form a unique key.
and Item together form a unique key.
DBINT
PK, FK
NOT NULL
Description
Additional information about the association of
this script to this call type.
this script to this call type.
DESCRIPTION
NULL
Item
The position of this schedule entry within the list
of entries for this call type.
of entries for this call type.
DBINT
PK
NOT NULL
MasterScriptID
Foreign key from the Master Script table.
DBINT
FK, IE-1
NOT NULL
ScriptSchedule
A script schedule entry in an internal format used
by the Script Editor.
by the Script Editor.
varchar(64)
NOT NULL