Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas
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Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
Application_Gateway_Globals Table
Application_Gateway_Globals Table
Contains two rows that define default values for the Application_Gateway_Connection tables. One row
defines defaults for external applications (custom gateways) and the other defines defaults for remote
ICM software platforms.
defines defaults for external applications (custom gateways) and the other defines defaults for remote
ICM software platforms.
Use the Application Gateway list tool to modify the Application_Gateway_Globals records.
Table 2-39 Application_Gateway_Globals Table Constraints
Constraint
Field Name(s)
PK
ID
Table 2-40 Applications_Gateway_Globals Table
Field Name
Description
Data Type
Keys and
Null Option
Null Option
AbandonTimeout
An internal timeout used by the CallRouter to
determine a failure in the application gateway
interface process. The default is 5000.
determine a failure in the application gateway
interface process. The default is 5000.
DBINT
NOT NULL
ApplicationGatewayType
The type of gateway:
0 = custom gateway
1 = remote ICM
1 = remote ICM
Note
You can define a separate set of defaults
for each type.
for each type.
DBINT
NOT NULL
ChangeStamp
Incremented when the record is changed in the
central database.
central database.
CHANGESTAMP
NOT NULL
ErrorThreshold
Number of consecutive errors that cause the ICM
software to declare the host unavailable. The
software then initiates a reconnect.
software to declare the host unavailable. The
software then initiates a reconnect.
DBINT
NOT NULL
HeartbeatLimit
Number of consecutive unanswered heartbeats
after which the CallRouter closes the connection.
The default is 10. (For purposes of this count, a
query is counted as a heartbeat.)
after which the CallRouter closes the connection.
The default is 10. (For purposes of this count, a
query is counted as a heartbeat.)
DBINT
NOT NULL
HeartbeatRetry
Number of milliseconds to wait before retrying a
missed heartbeat. The default is 200. The total
time between heartbeat tries is HeartbeatTimeout
+ HeartbeatRetry.
missed heartbeat. The default is 200. The total
time between heartbeat tries is HeartbeatTimeout
+ HeartbeatRetry.
DBINT
NOT NULL
HeartbeatTimeout
Number of milliseconds the CallRouter waits for a
host to respond to a heartbeat request. The default
is 300.
host to respond to a heartbeat request. The default
is 300.
DBINT
NOT NULL
HeatbeatInterval
Number of milliseconds between heartbeats. The
idle timeout for each host is 4 times this value.
idle timeout for each host is 4 times this value.
DBINT
NOT NULL
ID
A unique identifier for the row.
DBINT
PK
NOT NULL