Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador

Upgrade Internet Script Editor as necessary.

Note: Internet Script Editor users must have full access to the icm\<inst>\ra\dbagent.acl file on
the CallRouter. (By default, Setup creates the file and gives full read/write access to this file to
every user logged onto the system.) If a user changes the access attributes of this file to something
besides full read/write access, attempts to star Internet Script Editor fail. In such cases, the
following error appears in iseman log: "GetLock: lock denied/insufficient permission". In
addition , the error message "Unable to access dbagent.acl during security check" appears in
the dbagent log.

To upgrade Internet Script Editor

After you start Internet Script Editor, if there is a newer version, you receive a message informing
you that you can upgrade Internet Script Editor.

Note: Some upgrades are optional; these upgrades typically contain GUI enhancements. Other
upgrades, typically involving protocol or database changes, are mandatory. You cannot use
Internet Script Editor until you accept mandatory upgrades

Accept a software upgrade.

A Web page opens from which you can download the new Internet Script Editor.

From this point, follow the directions on installing Internet Script Editor, above.

You are not able to use Internet Script Editor during the upgrade.

Troubleshooting Tools for Internet Script Editor

This section describes the tools that you can use to troubleshoot the Internet Script Editor

Client-Side Internet Script Editor Troubleshooting Tools

The following table describes the client-side Internet Script Editor troubleshooting tools:

Internet Script Editor writes to EMS logs and purges old logs on startup just as ICM
Script Editor does. These logs are located in:

EMS trace files

Internet Script Editor is built without symbol tables to keep it small. This makes Dr.
Watson output more difficult to debug.

Dr. Watson

Because the client runs on hardware completely outside of Cisco control, no support
for remote control debugging is provided.

PCAnywhere

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)