Cisco Cisco IP Contact Center Release 4.6.1 Guia Do Utilizador
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Cisco ICM Software Custom Screen Builder User Guide
Preface
Obtaining Technical Assistance
Before calling, please check with your network operations
center to determine the level
of Cisco support services to which your company is entitled: for example, Smartened,
Smartened Insight, or Network Supported Accounts (NSA). When you call the center,
please have available your service agreement number and your product serial number.
Smartened Insight, or Network Supported Accounts (NSA). When you call the center,
please have available your service agreement number and your product serial number.