Cisco Cisco Unified Contact Center Enterprise 9.0(1) Manual De Manutenção
Part 1: Managing IPCC Enterprise Agents and
Call Routing
Call Routing
The following sections provide information regarding the differences between IPCC Enterprise
and System IPCC when deployed with ICM software, along with conceptual information about
IPCC Enterprise agents, agent features, and call routing.
and System IPCC when deployed with ICM software, along with conceptual information about
IPCC Enterprise agents, agent features, and call routing.
IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)
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