Cisco Cisco Unified Contact Center Enterprise 9.0(1) Manual De Manutenção
Preface
Purpose
This guide describes how to administer components of the Cisco Unified Contact Center
Enterprise / Cisco Unified Contact Center Hosted (Unified CCE/CCH) solution. It includes
information about administering Unified CCE for voice and multichannel contact centers.
Enterprise / Cisco Unified Contact Center Hosted (Unified CCE/CCH) solution. It includes
information about administering Unified CCE for voice and multichannel contact centers.
Note: The information in this guide does not pertain to specifics of Cisco Unified System Contact
Center Enterprise (Unified SCCE) deployments. The Cisco IPCC Enterprise Web Administration
Tool is used for administering Unified SCCE. (Unified SCCE Release 7.5 is supported in the
8.0(1) solution.)
Center Enterprise (Unified SCCE) deployments. The Cisco IPCC Enterprise Web Administration
Tool is used for administering Unified SCCE. (Unified SCCE Release 7.5 is supported in the
8.0(1) solution.)
Access to the IPCC Web Administration Tool is limited to individuals with Contact Center
administrator privileges.
administrator privileges.
To access the IPCC Enterprise Web Administration Tool:
1. In your browser's address bar, enter: https://<Administration & WebView Reporting
machine DNS or IP address>/ipccAdmin.
2. Press Enter.
The Login page displays.
Note: The first time you access the IPCC Web Administration Tool you may be prompted
to accept a security certificate.
to accept a security certificate.
3. Enter your IPCC administrator username and password.
Passwords are case-sensitive.
Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.0(1)
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