Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

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Chapter 2      ICR/ICM Upgrade Planning
Upgrade Planning
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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Network Inventory
 
Technology Refresh upgrade migration planning and execution require you draw 
a comprehensive and accurate system diagram detailing the Cisco ICR/ICM 
production system’s private and visible networks.
The private network is dedicated for Central Controller node communication and 
used to establish, maintain, and restore synchronization between Central 
Controller nodes. The private network must have sufficient bandwidth to 
simultaneously handle traffic associated with the following:
Synchronization of sides – side A and side B are synchronized in the event of 
the failure of one side within a reasonable time
State transfer – data transfer from active side Router to the recovering side 
router
The visible network is a Cisco shared network for local node communication and 
remote node communication with the Central Controller. The visible network 
must have sufficient bandwidth to support traffic associated with the following:
Active Directory synchronization
Logger database recovery
Heartbeats – messages sent every 100 milliseconds to the CallRouter and the 
PG to determine if they are “alive” or functioning.
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Alternate path by fault tolerant software to distinguish between node failures 
and network failures.