Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

In Unified CM Administration, select User > Add a New User. The User Information page
opens.

Enter a first and last name for the user.

In UserID, enter the User ID for the Agent/IVR Controller user.

In User Password, enter a password. Re-enter it in Confirm Password.

In PIN, enter an IP phone password (at least five characters). Re-enter it in Confirm PIN.

Note: Record the user names and passwords that you create for the JTAPI users. You will need
to supply these when you configure A) Unified CM connectivity for the Agent/IVR Controller
in Unified SCCE Web Administration; B) the Unified IP IVR JTAPI user in Unified CCX
Administration.

Select Enable CTI Application Use.

Click Insert.

Under Application Profiles, click Device Association.

Click Select Devices. All the Device names and extensions display. Select all of the devices
this user will control.

•

For the Agent/IVR Controller user, select the IP phones and the Agent/IVR Controller route
points.

•

For the Unified IP IVR user, select the Unified IP IVR route points and the ports.

Select No Primary Extension.

Click Update.

Repeat the above steps to create additional JTAPI users as necessary.

How to Configure Unified CM for Unified CVP

Whether you plan to use Session Initiation Protocol (SIP) or H323 gateway with your Unified
SCCE system, you need to configure Unified CM so that it will work with Unified CVP.

Configure the following in Unified CM:

The SIP trunk or the H323 gateway that refers to the Unified CVP to which you want to send
the call. Configure the SIP trunk to the SIP Proxy Server (after configuring the SIP Proxy Server)
or to the Unified CVP Call Server if you are not using a SIP Proxy.

Add call routing (route patterns) to send the call from Unified CM; for example, ring tone,
playback dial patterns and ICM route table calls. The route pattern must match the label you

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)