Cisco Cisco IP Contact Center Release 4.6.1 Guia Da Instalação

If you are deploying Unified SCCE with multiple Unified IP IVRs, each Call Control Group
must have a unique Group ID across all Unified IP IVRs configured in the system. Unified
SCCE requires the use of specific port group IDs for post and translation routing (see steps
below).

To configure a Unified CM Call Control group, do the following:

In Unified CCX Administration, select Subsystems > Unifed CM Telephony.

Click Add a New Unified CM Call Control Group hyperlink.

The Unified CM Telephony Call Control Group Configuration web page opens.

Use this web page to specify the fields in the Group Information and Directory Number page
areas. See the online Help or the Cisco Unified Contact Center Express Administration Guide
for details about these fields, but for the Group ID field you must enter a unique value. The
Group ID corresponds to the trunk group number reported to Unified ICME when the Unified
CCX server is part of a Unified SCCE solution.

In Group ID field, enter a unique ID for the Call Control group. In Unified SCCE, you MUST
use the following Call Control group IDs:

•

For Unified IP IVR 1 (the first physical Unified IP IVR in your deployment), Post Route
Port Group ID = 0, Translation Route Port Group ID = 1

•

For Unified IP IVR 2, Post Route Port Group ID = 2, Translation Route Port Group ID = 3

•

For Unified IP IVR 3, Post Route Port Group ID = 4, Translation Route Port Group ID = 5

•

For Unified IP IVR 4, Post Route Port Group ID = 6, Translation Route Port Group ID = 7

•

For Unified IP IVR 5, Post Route Port Group ID = 8, Translation Route Port Group ID = 9

Note: Unified SCCE reserves peripheral numbers 0 - 19 for IP-IVRs 1-10. You can configure
5 IP-IVRs by default, but by editing the following property file (on both the Administration &
WebView Reporting machines), you can display and can configure up to 10 Unified IP IVRs:
<install_dir>:\icm\tomcat\webapps\uiroot\WEB-INF\properties\default\ipccAdmin\properties.xml.
The property to edit is: <PROPERTY name="NIVRBankEntries" value="N" /> where N
is the number of Unified IP IVRs to configure. Valid values are 1-10.

If you set the NIVRBankEntries value to 10 in the preceding properties file, then the following
additional call control groups will display:

•

For Unified IP IVR 6, Post Route Port Group ID = 10, Translation Route Port Group ID =
11

•

For Unified IP IVR 7, Post Route Port Group ID = 12, Translation Route Port Group ID =
13

•

For Unified IP IVR 8, Post Route Port Group ID = 14, Translation Route Port Group ID =
15

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)